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Settings › Chat widget controls how the widget looks on your website and who can load it. A live preview next to the settings shows every change as you make it.
The Widget customization page with settings and a live preview of the widget

Settings › Chat widget, with the live preview.

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Show the widget

Show the widget turns the widget on or off on your website. Turn it off to hide it everywhere without removing the code.

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Theme & colours

  • Theme: Light, Dark, or Auto to follow each visitor’s system setting.
  • Widget color: the widget’s header.
  • Button color: the button that opens the widget.
Pick a colour from the suggestions, enter a hex code, or use the eyedropper. Reset to default restores the default colour.

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Corner radius

Set the roundness of the button and of the widget itself, from square to fully rounded.

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Text

  • Button text: the label on the button that opens the widget.
  • Welcome message and Welcome description: what visitors read when they open the widget.
Each field shows how many characters you have left. The widget always shows its Home and Messages tabs and its footer.

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Access by IP

Control which visitor IP addresses can load the widget on your site. Previews in the dashboard aren’t affected.
Use an allowlist to test the widget on your live site before you open it to everyone: list your office IP, check it, then switch back to Off.
Click Save at the top of the page to publish your changes to the widget.