Notifications - Emplorium Documentation

The notification center

The bell in the left sidebar opens your notifications. Its badge counts what’s waiting for you.

The notification center panel opened from the sidebar — Notifications: visitors waiting for an agent, and chats transferred to you.

All, Pending and Transfers filter the list.
A pending notification means a visitor is waiting for an agent. Click Accept to take the chat, or Ignore to leave it for someone else.
A transfer notification means a teammate handed a chat to you, with their reason if they gave one.
Open Pending, at the bottom, takes you to the Pending list in the Inbox.

When there’s nothing left, the panel says You’re all caught up.

Sounds and browser notifications

Choose how your team is alerted in Settings › Chat preferences › Notifications:

Setting	What it does
Play sound on new chat	An audio alert when a new chat starts.
Play sound on new message	An audio alert when a new message arrives.
Show notification on new chat	A browser notification when a new chat starts.
Show notification on new message	A browser notification when a new message arrives.

The Agents settings are the defaults for your team’s dashboard; the Visitors settings apply to the chat widget on your site.

Browser notifications need your permission: the first time, your browser asks whether Emplorium may show notifications. If you blocked it, allow notifications for the dashboard in your browser’s site settings.