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Connect your messaging channels, and their chats land in your Inbox next to your website chats: one place to answer everything, and Aura can help on every channel.
The Integrations page with WhatsApp, Facebook, Instagram and Telegram cards

Integrations: each channel with its status.

Open Integrations in the left sidebar. Each card shows whether the channel is Connected, Not connected or Needs attention. Channels marked Coming soon can’t be connected yet.

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WhatsApp

Connect one or more WhatsApp numbers and reply to WhatsApp chats from your inbox.
  1. On the WhatsApp card, click Connect.
  2. Click Add WhatsApp Business number and follow the steps to connect your number.
  3. Your numbers appear under Connected WhatsApp numbers, with their display name and phone number.

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Messenger (Facebook)

Connect one or more Facebook Pages and reply to their Messenger chats from your inbox.
  1. On the Facebook card, click Connect.
  2. Click Add Facebook page and follow the steps to connect your page.
  3. Your pages appear under Connected Facebook pages.

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Instagram

Manage your Instagram direct messages from the shared inbox.
  1. On the Instagram card, click Connect.
  2. Click Add Instagram account and follow the steps to connect your account.
  3. Your accounts appear under Connected Instagram accounts.

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Telegram

Connect a Telegram bot so your team can receive and reply to its messages.
1

Create a bot

In Telegram, open BotFather (the Open BotFather link takes you there), send /newbot and follow its prompts. BotFather gives you a bot token.
2

Paste the token

On the Telegram card, click Connect, paste the token into Bot token and click Connect bot.
Treat the bot token like a password: Emplorium won’t show it again. Connecting routes the bot’s incoming messages to Emplorium, so any other service that was receiving this bot’s updates stops getting them.

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Disconnect a channel

Open the channel with Manage, select the numbers, pages, accounts or bot, and disconnect them. Emplorium stops receiving new chats from them; existing chats and their history stay in your inbox. You can reconnect at any time from Integrations.
Connecting a channel completes the optional Connect a channel step of the setup guide.