Quick Setup Guide

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Your 6-Step Fast Start to Customer Engagement

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Step 1: Create Your Emplorium Account

Your journey begins with setting up your dedicated Emplorium workspace.

• Visit the Emplorium signup page: https://app.emplorium.io/signup
• Follow the prompts to enter your business details and register your new workspace.

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Step 2: Customize Your Chat Widget

Tailor your chat widget to seamlessly match your brand’s aesthetic and messaging.

• Navigate to Settings > Chat Settings > Chat Widget.
• Personalize your widget’s appearance: adjust brand colors, button styles, corner radius, welcome messages, and display settings (e.g., light/dark mode).

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Step 3: Install the Widget on Your Website

Make your Emplorium chat widget live by embedding it directly into your website’s code.

• Locate your unique embed code in Settings > For Developers > Installation Guide

This is a small JavaScript snippet essential for the widget to appear on your site.

• Copy the provided code.
• Paste this snippet just before the closing </head> tag of your website’s HTML on every page where you want the widget to appear.

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Step 4: Invite Your Team Members

Bring your colleagues into Emplorium to start collaborating on customer conversations.

• Navigate to Settings > General Settings > Pending Invites

You can also access the “Invite Teammate” option directly from Settings > General Settings > Teammates

• Click “Send Invite” and enter their email addresses
• Assign appropriate roles (e.g., Agent, Admin) to control their permissions within Emplorium.

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Step 5: Set Up Aura AI

Empower your customer engagement with Emplorium’s intelligent AI agent for instant support and automation.

• Go to the Aura AI page from the main navigation
• Follow the initial onboarding steps to enable Aura AI. You can then begin training it with your knowledge base and Q&A to provide intelligent responses, perform intent recognition, and offer proactive customer support.

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Step 6: Explore Your Dashboard

Get a real-time overview of your customer engagement activities.

• From your Emplorium Dashboard (Home page), you can now view:
  • Quick stats like New Visitors, Visitors in Queue, Resolved Chats, and Missed Chats.
  • The main table of Online Visitors on your integrated website.
  • Real-time insights into team activity and conversation status.

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Step 7 (Optional): Assign Aura to responde to your visitors messages

You can enable the default Flow to give aura Access to visitors conversations and try it out yourself in the Virtual Visitor!

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What’s Next?

• 🚀 Launch your first chat and engage directly with your website visitors.
• ⚡️ Add powerful automations via Triggers and Flows to guide customer journeys.
• 🧠 Further train your Aura AI with more data and documents to enhance its capabilities.