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AI Behavior Configuration

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1. AI Response Style

  • Choose between response modes such as:
    • Professional (formal, concise)
    • Conversational (friendly, informal)
    • Minimal (short, data-focused)
  • These options affect Aura AI’s tone, sentence length, and intent confidence thresholds.

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2. AI Fallback Strategy

  • Configure how Aura handles uncertainty or failed attempts:
    • Escalate to Human Agent after X failed responses.
    • Offer Help Bubbles after fallback events.
    • Tag conversations with system labels for future analysis.

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3. AI Escalation Thresholds

  • Define thresholds to trigger fallback or human escalation:
    • Max unanswered questions (e.g., 3 per conversation)
    • Flagged intents (e.g., detected frustration or urgent keywords)

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Trigger Logic Enhancements

Advanced users can fine-tune their conditions and logic across flows and triggers:

  • Use AND/OR Logic to combine conditions like:
    • Visitor page URL contains pricing AND time spent > 30s
    • Chat started OR intent = “book a demo”
  • Nested Logic Support for more nuanced targeting:
    • Example: If (Location = “France” AND Returning Visitor = true) OR (UTM source = “email-campaign”)
  • Custom Visitor Properties can be created and injected via JavaScript to be used in conditions.

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Session Configuration & Privacy

  • Session Timeout Settings: Control how long visitor sessions are retained before reset.
  • Cookie Behavior: Toggle Emplorium’s use of cookies for tracking anonymous sessions.
  • Tracking Consent Management: Show consent banners if GDPR or CCPA applies.

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AI Memory & Persistence (Coming Soon)

While Emplorium does not yet support persistent memory across sessions, upcoming features will allow:

  • AI to remember prior conversations (opt-in).
  • Cross-session profile enrichment.
  • Memory reset rules per conversation/session.

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Custom Variables & Dynamic Data Injection

Administrators can pass custom variables into the chat widget or session context:

  • JavaScript snippet to inject:
window.emploriumSettings = {
  visitor_name: "John Doe",
  user_id: "12345",
  subscription_plan: "Premium"
};
  • These variables are accessible by flows, triggers, and the AI for personalized experiences.

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Environment Modes

  • Live Mode: For production/live visitor interactions.
  • Test Mode: Used inside the Virtual Visitor tab for simulating visitor conversations and flows without real traffic.
  • Debug Mode: Show live logs of trigger matches, intent detection, and fallback reason codes.

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Best Practices

  • Use Test Mode before publishing any new flows or triggers.
  • Regularly review fallback tags to improve AI and rule quality.
  • Enable consent banners if operating in regulated regions (e.g., EU).
  • Inject only safe and minimal variables to avoid data leakage.