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🧠 Aura AI Activity Feed

  • AI Handling Volume: Track how many queries Aura has resolved without human intervention.
  • Escalation Flags: See when Aura flagged a message for fallback or handoff.
  • Intent Recognition Summary: Monitor which intents are detected most frequently and how Aura responds.
  • Knowledge Coverage: Track whether Aura is using context from articles, Q&A, settings, or external API data (via Data Requests/Updates).

Playground Default State Pn

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🧩 Triggered Flows Panel

This panel shows which flows were activated, how many times, and what conditions were met:

  • Flow Activation Summary: View how many flows were triggered, when, and from what entry condition.
  • Conversion Rate per Flow: Measure how many led to form submissions, resolved answers, or handoff requests.
  • Top Triggers: See the most frequently met conditions.

Flows Example Pn

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📊 Analytics & Insights

Access in-depth analytics for team efficiency, customer satisfaction, and audience behavior:

  • Agent Performance: Time online, average response time, resolution rate.
  • AI vs. Human Breakdown: Understand when and where AI is succeeding vs. needing handoff.
  • Customer Journey Metrics: See what pages, flows, and questions users pass through before converting or dropping.
  • Export Reports: Generate downloadable reports for selected date ranges.

Analytics Snippet Pn

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🔧 System Alerts & Suggestions

  • Widget Errors: If the widget failed to load on certain pages or triggered JS errors, they’ll show here.
  • Integration Warnings: Get alerts for broken API integrations, failed webhooks, or outdated tokens.
  • Proactive Recommendations: Emplorium suggests flows to improve based on recurring missed questions or unlinked intents.

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👥 Visitor Profiles Snapshot

See recent visitors, filled forms, and interaction summaries:

  • Anonymous vs. Identified: Break down visits by profile recognition.
  • Most Active Visitors: See visitors that triggered the most flows or had the longest sessions.
  • Recent Form Data: Browse submissions and attribute values filled.

Profiles Pn

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🚦 Team Activity Log

Keep track of who did what and when:

  • Logins & Logouts
  • Manual Edits to Profiles or Conversations
  • Flow or Form Creation
  • Article Edits

Activity Logs Pn

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What’s Next