Skip to main content🧠 Aura AI Activity Feed
- AI Handling Volume: Track how many queries Aura has resolved without human intervention.
- Escalation Flags: See when Aura flagged a message for fallback or handoff.
- Intent Recognition Summary: Monitor which intents are detected most frequently and how Aura responds.
- Knowledge Coverage: Track whether Aura is using context from articles, Q&A, settings, or external API data (via Data Requests/Updates).
🧩 Triggered Flows Panel
This panel shows which flows were activated, how many times, and what conditions were met:
- Flow Activation Summary: View how many flows were triggered, when, and from what entry condition.
- Conversion Rate per Flow: Measure how many led to form submissions, resolved answers, or handoff requests.
- Top Triggers: See the most frequently met conditions.
📊 Analytics & Insights
Access in-depth analytics for team efficiency, customer satisfaction, and audience behavior:
- Agent Performance: Time online, average response time, resolution rate.
- AI vs. Human Breakdown: Understand when and where AI is succeeding vs. needing handoff.
- Customer Journey Metrics: See what pages, flows, and questions users pass through before converting or dropping.
- Export Reports: Generate downloadable reports for selected date ranges.
🔧 System Alerts & Suggestions
- Widget Errors: If the widget failed to load on certain pages or triggered JS errors, they’ll show here.
- Integration Warnings: Get alerts for broken API integrations, failed webhooks, or outdated tokens.
- Proactive Recommendations: Emplorium suggests flows to improve based on recurring missed questions or unlinked intents.
👥 Visitor Profiles Snapshot
See recent visitors, filled forms, and interaction summaries:
- Anonymous vs. Identified: Break down visits by profile recognition.
- Most Active Visitors: See visitors that triggered the most flows or had the longest sessions.
- Recent Form Data: Browse submissions and attribute values filled.
🚦 Team Activity Log
Keep track of who did what and when:
- Logins & Logouts
- Manual Edits to Profiles or Conversations
- Flow or Form Creation
- Article Edits
What’s Next
