> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emplorium.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick responses and tags

> Saved replies your team inserts with a shortcut, and tags to sort chats.

## Quick responses

Quick responses are saved replies your team inserts from the composer by typing their shortcut. Manage them for everyone in **Settings › Quick responses**.

![The Quick responses settings page](https://mintcdn.com/emplorium/ugrIr0OwIbcsQUR_/images/workspace/quick-responses.png?fit=max\&auto=format\&n=ugrIr0OwIbcsQUR_\&q=85\&s=8e9deadbf8639f61026527521039514b)

Settings › Quick responses.

### Create one

1. Click **Add quick response**.
2. Set its **shortcut**, write the **message**, and optionally put it in a **group** so it's easier to find.
3. Click **Create quick response**.

Your team then types the trigger and the shortcut in a chat (for example **//refund**) and presses **Tab** or **Enter** to insert it. See [Reply and work together](https://docs.emplorium.io/inbox/reply-and-collaborate.md#quick-responses).

### Composer trigger

The **composer trigger** is what agents type before a shortcut: **//** by default. Change it at the top of the page if **//** clashes with something your team types often.

## Tags

Tags are labels your team puts on chats to sort and report on them, like *billing*, *bug* or *feedback*. Manage them in **Settings › Chat tags**.

![The Chat tags settings page](https://mintcdn.com/emplorium/ugrIr0OwIbcsQUR_/images/workspace/tags.png?fit=max\&auto=format\&n=ugrIr0OwIbcsQUR_\&q=85\&s=9d1b7c45dbb98491de6147d2358e320a)

Settings › Chat tags.

* Click **Add tag**, name it and click **Create tag**.
* Edit or remove a tag from its row.

Agents add tags to a chat from **Visitor details › Tags** in the [Inbox](https://docs.emplorium.io/inbox/reply-and-collaborate.md#tags).


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