> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emplorium.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reply and work together

> Answer visitors, leave notes for your team, use quick responses, and hand chats over or close them.

## Reply to a visitor

![The message composer at the bottom of a chat](https://mintcdn.com/emplorium/ugrIr0OwIbcsQUR_/images/inbox/composer.png?fit=max\&auto=format\&n=ugrIr0OwIbcsQUR_\&q=85\&s=af7dfedb9fb5a538b36e333f01d9ef3b)

The composer: Reply or Note, attachments, emoji, and the send options.

* Type your message and press **Enter** to send. **Shift + Enter** adds a new line.
* **Attach file** to send a file or image, or add an **emoji** or a **GIF**.
* Hover over a message to **copy** it, **quote** it in your reply, or **edit** or **delete** one of your own.
* Under each of your replies, the delivery state shows **Sent**, **Delivered** or **Seen**.

### Send and close

When your reply is the last thing the visitor needs, open the send options next to **Send** and choose **Send and close**: it sends the message and closes the chat as resolved.

## Quick responses

Saved replies for the things you write every day.

1. In the composer, type **//** to open your quick responses.
2. Keep typing to filter, use **↑** and **↓** to move, and press **Tab** or **Enter** to insert one.
3. Edit the text if you need to, then send.

Create them on the spot with **Add quick response**, or manage them for the whole team in [Settings › Quick responses](https://docs.emplorium.io/workspace/shortcuts-and-tags.md).

## Notes for your team

Switch the composer from **Reply** to **Note** to write something only your team can see: the visitor never sees notes. Use them to brief a teammate or record what you've checked. Show or hide notes in the chat with **Show internal comments**.

For longer context that should stay with the chat, like an order number, use **Chat notes** in the right panel.

## Transfer a chat

Hand a chat to the right person:

1. Open **More actions** at the top of the chat.
2. Choose **Transfer chat**.
3. Search for the teammate and pick them. The chat shows **Transferred to** their name.

## Close a chat

Click **Close** at the top of the chat. Optionally add a **closing reason**: it's shown in the visitor's chat. Closed chats move to **Closed**.

## Tags

Tags group chats by topic, like *billing* or *bug*. Add or remove them from **Visitor details › Tags** in the right panel. Manage the tag list in [Settings › Chat tags](https://docs.emplorium.io/workspace/shortcuts-and-tags.md#tags).


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