> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emplorium.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Aura AI overview

> Aura AI is your AI agent: it answers visitors from your own content, around the clock, and hands chats to your team when it should.

**Aura AI** answers your visitors in the chat widget, day and night, from what you teach it: your website, your documents and your own questions and answers. When a visitor needs a person, Aura hands the chat to your team in the [Inbox](https://docs.emplorium.io/inbox/overview.md).

![Aura AI Agents page with an agent card](https://mintcdn.com/emplorium/ugrIr0OwIbcsQUR_/images/aura/agents.png?fit=max\&auto=format\&n=ugrIr0OwIbcsQUR_\&q=85\&s=ba0046847ca9476d886694d5ba90f284)

The Aura AI page lists your agents with their status, chats and credit use.

## Your agents

Open **Aura AI** in the left sidebar to see **Your agents**. Each card shows whether the agent is **Active** or a **Draft**, how many chats it handled and resolved, and its credit consumption. Click a card to open the agent.

To add one, click **Create agent**, give it a name and click **Create Agent**. You can shape its personality, knowledge and behaviour after that. Your first agent may already exist: if you gave your website when you [created your account](https://docs.emplorium.io/get-started/create-your-account.md), **Aura AI** was built for you.

> [!NOTE]
>
> How many agents you can create depends on your plan. When you've reached the limit, the button reads **Upgrade to create**.

## Inside an agent

An agent's page has three groups in its left menu, plus a side panel to test it:

![An Aura agent page with the Review, Define and Train menu and the playground panel](https://mintcdn.com/emplorium/ugrIr0OwIbcsQUR_/images/aura/agent-layout.png?fit=max\&auto=format\&n=ugrIr0OwIbcsQUR_\&q=85\&s=5618d24457e5f4fff3707ca05351eb5d)

An agent: the menu on the left, the current tab in the middle, the playground on the right.

> [card] [Train](https://docs.emplorium.io/aura/train.md)
>
> **Documents**, **Links** and **Question & answer**: what Aura knows.

> [card] [Define](https://docs.emplorium.io/aura/define.md)
>
> **Personality & tone**, **Prompts**, **Tools** and **AI actions**: how Aura behaves.

> [card] [Review](https://docs.emplorium.io/aura/test-and-improve.md)
>
> **Overview** and **Gaps**: how Aura is doing, and what it couldn't answer.

* **Train your AI agent**, at the bottom of the menu, starts training on any new or changed sources and shows its progress.
* **AI credits**, under it, shows what's left this month and when it resets. See [AI credits](https://docs.emplorium.io/billing/ai-credits.md).
* The side panel holds the **playground**, where you chat with Aura before visitors do, and a summary of its knowledge sources.

## Save and deploy

Changes to an agent's settings aren't live straight away. When you've changed something, **Deploy changes** appears at the top of the page: click it to apply your changes to live chats, or **Reset** to undo them.

## How Aura answers

1. A visitor writes in the chat widget.
2. Aura looks for the answer in what you trained it on: your links, documents and Q\&A (and, if you turn it on, its general knowledge).
3. If it can't find one, it sends your **fallback message**, and the question appears in **Gaps** so you can teach it the answer.
4. If the visitor asks for a person (and escalation is on), or a [tool](https://docs.emplorium.io/aura/define.md#tools) tells it to, Aura transfers the chat to your team.

Every answer uses [AI credits](https://docs.emplorium.io/billing/ai-credits.md): about 0.5 credits for a simple answer on the default model.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.